Refund policy
Returns & Refunds
We want you to be satisfied with your purchase from Sevoude.
30-Day Change-of-Mind Returns
We offer a 30-day return policy for change-of-mind returns. This means you have 30 days from the date you receive your order to request a return.
To qualify for a change-of-mind return, the item must be unused, in its original condition and, where applicable, in its original packaging. Proof of purchase may be required.
To request a return, contact us at info@sevoude.com.
Please do not send any item back without contacting us first. If your return is approved, we will provide you with return instructions and the appropriate return address.
Items returned without prior approval may not be accepted.
Unless the product is faulty, damaged, incorrect, or otherwise covered by applicable consumer law, customers are responsible for the cost of return shipping.
Original shipping charges are generally non-refundable for change-of-mind returns.
Damaged, Faulty or Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if your item is defective, damaged, incorrect, or significantly different from what you ordered.
Contact us at info@sevoude.com and include your order number and, where possible, photos or videos showing the issue.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.
Nothing in this policy limits or excludes any rights or remedies that you may have under the Australian Consumer Law.
Where required under Australian Consumer Law, customers may be entitled to a repair, replacement, refund, or other remedy.
If a product is confirmed to be faulty, we will also handle reasonable return costs where required by applicable law.
Sale Items
Sale or discounted items are eligible for all remedies required under applicable consumer law if they are faulty, damaged, incorrect, or otherwise fail to meet consumer guarantees.
However, we may decline change-of-mind returns for items marked as final sale where this was clearly disclosed before purchase.
Gift Cards
Gift cards are generally non-refundable except where required by applicable law.
Exchanges
If you would like a different item, please contact us at info@sevoude.com.
Where a change-of-mind return is approved, the simplest option may be to return the original item and place a new order once the return has been processed.
This does not affect any rights you may have in relation to faulty or incorrect products.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to be processed by us. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since we confirmed your refund, please contact us at info@sevoude.com.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under applicable law.
Contact
For any questions regarding returns, refunds, damaged products, or your order, contact:
Sevoude
Email: info@sevoude.com