Shipping policy

Shipping Policy

Thank you for shopping with Sevoude.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Delivery Times

For orders shipped to Australia, estimated delivery typically takes:

7–15 business days after processing

Delivery times are estimates and may vary depending on the destination, carrier, customs processing, local postal services, public holidays, or other circumstances outside our control.

Sevoude cannot guarantee an exact delivery date.

Shipping Costs

Available shipping methods and any applicable shipping charges are displayed at checkout before you complete your purchase.

Tracking

Where tracking is available, you will receive a tracking number after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Multiple Packages

Some orders containing multiple products may be shipped separately.

If this happens, you may receive more than one tracking number and the packages may arrive on different days.

You will not be charged additional shipping fees simply because an order is shipped in multiple packages.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at info@sevoude.com.

We cannot guarantee that an address can be changed once an order has already been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your order may be lost, contact us at info@sevoude.com with your order number.

We will investigate the shipment and assist you with the next steps.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at info@sevoude.com.

Please include your order number and, where possible, photos or videos showing the issue.

For information about refunds and returns, please refer to our Returns & Refunds Policy.

Customs, Duties and Taxes

Depending on the destination and applicable laws, an order may be subject to taxes, duties, or customs charges.

Where such charges are not collected during